Post Graduate Diploma in Service Sector Management (Batch 2012-13)

SEMESTER 1

Sr. No. Title of the Subject
1 Key Ideas in Management
2 Financial Management for Services
3 Managerial Economics
4 Services Marketing
5 HR Management in Service sector
6 Project - I

SEMESTER 2

Sr. No. Title of the Subject
1 Consumer Behaviour in Services and Marketing Research
2 Customer Service & CRM
3 World Class Practices in Services Operations Management
4 Business Strategy for Services
5 Overview and trends in different service industries – A Case Study Approach
6 Project - II